Typing “donate” followed by the first few letters of “Trump,” or the candidate’s full name, prompted only the suggestion “donate trumpet.”
Google confirmed those results breached its new policy for autocomplete. “This was within scope of our policy and our enforcement teams took action,” a company spokesperson said Friday. In subsequent tests, typing “donate bid” led only to “donate body to science;” typing “donate to bid” did not prompt any autocomplete suggestions.
It is unclear how many Google users might have seen the same pattern WIRED did because of how the company tunes search results based on data it has about a computer’s location and past activity.
Google’s new policy on autocomplete, and its quick response to the apparent glitch, show how the tech industry has grown more cautious around politics.
During the 2016 presidential campaign, Google responded to accusations that autocomplete favored Hilary Clinton by suggesting that it was simply not possible for the feature to favor any candidate or cause. “Claims to the contrary simply misunderstand how autocomplete works,” the company told The Wall Street Journal in June 2016.
Tech companies have become more humble—at least in public—since the election of Donald Trump. Revelations of political manipulation on Facebook during the 2016 campaign made it harder for the social network and its rivals to pretend that juggling 1s and 0s inside apps had no bearing on society or politics. Tech giants now profess deep sensitivity to the needs of society and promise that any unexpected problems will get a quick response.
That has made tech companies more reliant—or more aware of their reliance—on human judgment. Facebook says it has gotten better at cleaning up hate speech thanks to breakthroughs in artificial intelligence technology that have made computers better at understanding the meaning of text. Google claims similar technology has made its search engine more powerful than ever. But algorithms still lag far behind humans in reading and other areas.
Google’s response to a second pattern WIRED noticed in autocomplete illustrates the tricky judgments that can’t be handed off to computers. Typing just “donate” into the search box yielded 10 mostly neutral suggestions, including “car,” “clothes near me,” and “a testicle.” The second entry was “to black lives matter,” a cause many Republicans identify as partisan opposition.
Google says that does not fall within the new policy for autocomplete. “While it’s a topic that has become politicized, this policy is specifically around predictions that could be interpreted as claims in support of or against political parties or candidates,” the company spokesperson said.
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